OpenRPA is freezing when trying to show drop-down menus or multi-use/selection menus in PMS software

[Mike_Y]

We are having an issue with OpenRPA freezing the whole computer when selecting a drop-down menu or a multi-use/selection menu. Once selected the entire computer freezes and a forced shutdown is required to get it to run again. Any assistance or help with this matter would be greatly appreciated.

The latest version of RPA
Software is PMS (WinOMS) software
On an Azure server 2022 standard no special install or config.

[Allan_Zimmermann]

I’m not proud of this, but this is what ended up being the process.

When you are recording and click a text field or a combo/select control, it will open up a prompt and ask you for what value to put in the field.
Why? Because we want to use assign to set the input and not write text.
During recording, the mouse is “locked” and only allows clicks when the robot is ready to process them; therefore, mouse clicking will stop working while it’s waiting for input.
So if the input dialog is hidden behind OpenRPA or the application (or some bug happened and the dialog did not show at all), it will seem like the computer is frozen when, in fact, it only accepts keyboard input.

• Please try and see if you can use Alt+Tab to get “back” to the dialog window OpenRPA opened. Remember, you need to use arrow keys and Enter to select in the dropdown menu OpenRPA will show if you also clicked a dropdown.
• ELSE, simply drag in a Windows Get Element activity to the workflow, use the Select button to select the dropdown control. Click Highlight to ensure it was the right one, and then use an Assign activity inside the body of Get Element to set the value of the dropdown (item.value or item.text, not sure for Windows).