NM.GetElement not working on Comcast Business website — No elements detectable

OpenRPA
1

Hi everyone,

I am having an issue where the NM.GetElement activity cannot detect ANY element (inputs, buttons, text) on this specific website:

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image3159×1521 129 KB

What I have tried:

  • Multiple CSS selectors (e.g. #accountIdentifier, button.bsd-btn--primary)
  • Multiple XPath selectors (e.g. //button[normalize-space(.)='Continue'])
  • Different frame numbers (frame: -1, 0, 1, 6, 8, 10, 11, 12, 14)
  • Execute Script activity to click elements via JavaScript
  • Open Selector tool — cannot detect any element on the page
  • Added delays up to 10 seconds after OpenURL
  • Tested with UserDataFolderMode: Custom Folder

Example of current selector being used:

[
  { "Selector": "NM", "browser": "chrome", "frame": "-1" },
  { "cssselector": "#accountIdentifier" }
]

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image268×204 4.59 KB

image
image1965×868 135 KB

Error received:

Failed locating 1 item(s)
Test failed at 1.3 in 00:20.939

Key observations:

  • The same workflow works perfectly on other websites
  • Elements ARE found when using $x() in Chrome DevTools console
  • Manual interaction with the page works fine
  • Chrome DevTools shows <html class="hydrated"> (Stencil.js)
  • Page body has data-inq-observer="1" attribute (Imperva bot protection)
  • Console shows quantum-comcast.js firing continuously
  • Open Selector tree shows multiple HTML contexts: HTML(6), HTML(8), HTML(10), HTML(11), HTML(12), HTML(14)
  • No Content-Security-Policy meta tag found

Question:
Is this a known issue with Imperva-protected websites blocking the OpenRPA Chrome extension from accessing the DOM? Is there a workaround to make NM.GetElement work on such websites?

Versions:

OpenRPA 1.4.57

Version 146.0.7680.178 (Official Build) (64-bit)

Any help is greatly appreciated!
Thanks

2

This one is key. It means the page has framesets or iframes, and OpenRPA does not like that. OpenRPA will search ALL frames for the result, so be aware that your selectors do not accidentally find something in a different frame.

3

The selector is using the input id #accountIdentifier and it is not finding it in any iframe.

Is there a workaround to make this work on this website? The automatic selector is not functioning either. When I open the selector and click the select button, I cannot select any elements on the page.

Thanks