# New Users can't Login

**URL:** <https://discourse.openiap.io/t/new-users-cant-login/2236>\
**Category:** OpenCore\
**Created:** [May 7, 2025, 10:01am UTC](https://discourse.openiap.io/t/new-users-cant-login/2236 "2025-05-07T10:01:50Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Morphyum](https://discourse.openiap.io/user_avatar/discourse.openiap.io/morphyum/32/2012_2.png) [@Morphyum](https://discourse.openiap.io/u/Morphyum)\
**Post date:** [May 7, 2025, 10:01am UTC](https://discourse.openiap.io/t/new-users-cant-login/2236/1 "2025-05-07T10:01:50Z")

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Hi,  
we currently run into a Problem with a selfdeployed openCore 1.5.11.117:  
When we create new users they are unable to login its not an isolated problem since one of our customers also faces the same Problem.  
@lars.mielke can provide logs from the server but this seems to be the main problem:

```auto
9:24:24.121 [LoginProvider][CreateLocalStrategy] Passwordhash cannot be empty
9:24:24.121 [LoginProvider][Localauthenticate] Passwordhash cannot be empty
9:24:24.279 [Message][Process] Not signed in, and missing jwt
query failed with: Not signed in, and missing jwt
Error: Not signed in, and missing jwt
    at protowrap.IsPendingReply (file:///app/dist/public/server/chunks/auth.svelte-BLPHmr0H.js:12225:41)
    at parser.ondata (file:///app/dist/public/server/chunks/auth.svelte-BLPHmr0H.js:12029:31)
    at messageParser.write (file:///app/dist/public/server/chunks/auth.svelte-BLPHmr0H.js:11884:18)
    at ws.onmessage (file:///app/dist/public/server/chunks/auth.svelte-BLPHmr0H.js:12019:20)
    at callListener (file:///app/dist/public/server/chunks/auth.svelte-BLPHmr0H.js:15878:15)
    at WebSocket.onMessage (file:///app/dist/public/server/chunks/auth.svelte-BLPHmr0H.js:15797:10)
    at WebSocket.emit (node:events:524:28)
    at Receiver.receiverOnMessage (file:///app/dist/public/server/chunks/auth.svelte-BLPHmr0H.js:17318:21)
    at Receiver.emit (node:events:524:28)
    at Receiver.dataMessage (file:///app/dist/public/server/chunks/auth.svelte-BLPHmr0H.js:14831:15) {
  serverstack: '',
  code: 0
}
core-web version 0.1.2.14 git commit 83456ae opencore version 1.5.11.117

```

All we do is:

1. Go to users
2. Create a new user
3. Logout
4. Try login with the new user

Greetings Marvin

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<div class="post-metadata">

**Author:** ![Allan\_Zimmermann](https://discourse.openiap.io/user_avatar/discourse.openiap.io/allan_zimmermann/32/12_2.png) [@Allan\_Zimmermann](https://discourse.openiap.io/u/Allan_Zimmermann)\
**Post date:** [May 7, 2025, 8:09pm UTC](https://discourse.openiap.io/t/new-users-cant-login/2236/2 "2025-05-07T20:09:08Z")

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Damn it, you are right, will fix asap

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<div class="post-metadata">

**Author:** ![Allan\_Zimmermann](https://discourse.openiap.io/user_avatar/discourse.openiap.io/allan_zimmermann/32/12_2.png) [@Allan\_Zimmermann](https://discourse.openiap.io/u/Allan_Zimmermann)\
**Post date:** [May 8, 2025, 9:47am UTC](https://discourse.openiap.io/t/new-users-cant-login/2236/3 "2025-05-08T09:47:45Z")

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This been fixed now … if you are using “latest” tag, do a docker compose pull ( for instance normal-pull ) if you are using a fixed version change it to “1.5.11.121”

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<div class="post-metadata">

**Author:** ![Allan\_Zimmermann](https://discourse.openiap.io/user_avatar/discourse.openiap.io/allan_zimmermann/32/12_2.png) [@Allan\_Zimmermann](https://discourse.openiap.io/u/Allan_Zimmermann)\
**Post date:** [May 8, 2025, 10:41am UTC](https://discourse.openiap.io/t/new-users-cant-login/2236/4 "2025-05-08T10:41:23Z")

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i messed up something while pushing the “latest” tag … but it’s working now

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<div class="post-metadata">

**Author:** ![system](https://discourse.openiap.io/uploads/default/original/2X/a/a1ca7b164ac9a826839704d9ac82c7b5e6bcf557.png) [@system](https://discourse.openiap.io/u/system)\
**Post date:** [May 13, 2025, 6:08am UTC](https://discourse.openiap.io/t/new-users-cant-login/2236/5 "2025-05-13T06:08:18Z")

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